May 25, 2017 How do you connect a Plantronics USB Headset to Desk Phone? By using the NEW Plantronics MDA 220! Get yours here: http://calloneonline.com/Plantronics-MD. The Plantronics Audio 478 USB Stereo Headset uses a combination of audio-enhancing technologies to promote clear, noise-free conversations. The noise-canceling microphone filters out static without muffling your voice, crisply conveying each word. You will be able to communicate more effectively, without the frustration of cutouts and feedback. Plantronics has stepped up its game by introducing an enhancement to the CS500 series family of headsets. Drum roll please. The key improvement that this newly released cable provides is to extend the usefulness of the CS520 by giving it the ability to be used with a PC, MAC or Laptop in addition to a desk phone.
Hi Ed,Welcome to Microsoft Community and thank you for posting your query.
Sorry for the inconvenience caused to you. Let me help you to fix the issue.
The issue you are facing could be due the headset driver is being outdated. Let’s try simple troubleshooting steps and check if this helps.Follow the below methods.
Method 1.
I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.
Press Windows + X keys on the keyboard and select Control Panel.
Type Troubleshooting in the search bar on the Control Panel.
Click on Hardware and sound under Troubleshoot computer problems.
Click on Hardware and devices under Devices.
Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
If the issue still persist, try the method.
Method 2.
I suggest you to go to the device manager, check if the device is installed properly and try uninstalling/reinstalling the driver.
Press Windows key + X and select Device manager.
Now click on Sound, video and game controllers to expand.
Right click on the device and click on uninstall.
Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
Note: If you do not find the device under Sound, video and game controllers, go to Universal serial bus and try uninstalling/reinstalling the device driver.
If this doesn’t help to fix the issue. I suggest you to update the device driver. Skip step3 from the above steps and right click on the device and click on update.
Method 3.
Go to the below link download the PLANTRONICS latest updated driver and install the same. If the available driver is not for Windows 10, you can try installing the latest updated driver in compatibility mode.
Right-click on the setup file of the driver and select Properties.
Select Compatibility tab.
Check Run this program in Compatibility mode.
Let the driver install and then check the functionality.
If the above method does not help to fix the issue I would suggest you to post your query in PLANTRONICS community forum, they would be best to help you with these kind of issue.
Hope it helps. Keep posting us with the status we will be glad to help you.
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